Refund Policy

All payments made through Ai Seo Improve are processed by Paddle, which acts as the Merchant of Record for the transaction. This policy describes the conditions under which Ai Seo Improve approves a refund — the refund itself is carried out technically by Paddle to the payment method used.

1. Subscription plans

You can cancel your subscription at any time — access stays active until the end of the period already paid for, after which no new month is charged. We do not refund a period that has already ended (paid for and used), except in the cases under point 3 below.

2. Credits and extra credit packs

Credits are used only for successfully completed work (an article generated and published, a source scanned) — a failed attempt is never charged, so there is nothing to refund on that count. A purchased extra credit pack that has not been used at all can be refunded within 14 days of purchase, provided that not a single credit from the pack has been spent. A partly used pack is not refunded pro rata — the credits already spent correspond to work Ai Seo Improve has actually carried out (AI generation, images).

3. Technical problems and errors

If you have been charged by mistake (for example, because of a technical defect in the platform) or the service was not provided as described, contact us — we review every case individually and, where the claim is justified, refund the amount in full.

4. Demo period

The demo period is completely free and requires no payment card — no question of a refund arises from it.

5. Right of withdrawal for digital content

Under consumer protection law, contracts for digital content/services not supplied on a tangible medium usually carry a 14-day withdrawal period. Because article generation starts immediately upon request and uses real resources, when registering and first using the service the User expressly agrees that performance of the service begins immediately and waives the right of withdrawal for credits already spent — in the same way as point 2 above. This does not affect your rights under point 3 if there is a real problem with the service.

6. How to request a refund

A refund request can be made in two ways: through the payment management link in the email receipt Paddle sent you at the time of purchase, or using the contact details at the end of this page. Briefly describe the reason and, where applicable, the transaction concerned.

This is an English translation provided for convenience. In the event of any discrepancy, the Bulgarian version prevails.